Support FAQs

Issue: Cycle Graph Won't Update
If you are cycling the machine with an ID&-D-SEQ (Sequence Module) connected and the cycle graph is not updating, the first thing to check is the Sequence Settings page, which can be found on the taskbar of the eDART. Once opened make sure the box in the upper left-hand corner is NOT checked. This box, when checked ignores all sequence inputs coming in from the ID7-D-SEQ (Sequence Module) that is installed in the machine panel.

1. Create an FTP account on the server.
2. Assign the account a user name and password.
3. Make sure that you have sharing enabled.
4. Access the eDART software.
5. Click on the QNX button in the lower left corner of the screen and choose "Configure eDART" from the menu.
6. Check the "Copy files up to FTP server at:" box to enable the option.
7. Enter the IP Address of the server in the box provided next to the check box.
8. Enter a "User Name" and "Password" for the FTP account on the server in the boxes provided.
9. Enter the server directory name or path in the "Path on Server" box. The eDARTwill copy the directory tree from the eDART to the server directory.
10. Enter the hours for which backup should occur in the box provided. This is set in military time (e.g. 8 for 8:00 a.m. and 17 for 5:00 p.m). If you need multiple backups per day, separate the times with a comma.
11. Click the Save Configuration button.
12. Restart the eDART. 

 The problem is with the Template Converter shortcut. Follow these steps to resolve: 
1. Close the Template Converter program. 
2. Locate the Template Converter shortcut. 
3. Right click on the shortcut. 
4. Choose Properties for the menu. 
5. The "Start in" line should point to the same directory structure as the "Target" line.
6. In this example, "\Accessories" has been added to the "Target" line. There is no need to add the ".exe" file to the end. 
7. Click Apply. 
8. Click OK 
9. Resume using the program.

Issue: Mouse and/or Keyboard isn't Working.
1. First check to make sure connections are secure and connected to the proper input of the eDART
2. If the keyboard is working follow these steps to reset the mouse.

• Go to the QNX Menu using the Windows key on your keyboard.
• Scroll up with the arrow key on your keyboard untill you get to the "Reset Mouse and Keyboard" button.
• Hit Enter or the Space bar
• Mouse and keyboard should now be working.

3. If the mouse is working but the keyboard is not, try swapping out the keyboard.

If you are using a KVM switcher for the monitor, mouse and keyboard, there are not many brands of KVMs that work consistently.

The one brand that does work regularly is the Millennia Brand for the PS2 style keyboard and mouse.

How to Configure an eDART for a LAN or WAN
1. Click the QNX button on the eDART toolbar.
2. Choose "Configure eDART" from the System Menu.
3. Type in the desired IP address in the "eDART IP Address" field.
4. Type in the correct network gateway IP address in the "Default Gateway" field.
5. Click the Save Configuration button.
6. The "You must restart…" window will appear. Click OK.
7. Click the QNX button. Choose "Restart System" from the System Menu.
8. If you have computers that are not part of the first gateway, you can add gateway IP addresses by clicking on the Additional Network Gateways... button.
9. Enter the additional gateway IP address into the "New Gateway" field. Enter the network IP into the "to Network" field.
10. Click the Add button.
11. Click the Accept button when finished.
12. Click the Save Configuration button.
13. The "You must restart…" window will appear. Click OK.
14. Click the QNX button. Choose "Restart System"” from the System Menu. 

A gateway is a route between two networks. This only needs to be set up if the office network will be connected to the Insight Server.

This needs to be set up so that the eDARTs can communicate through the Insight Server and so workstations on the office network can Phindows into the eDARTs.

1. In the eDART software, click the QNX button in the lower left corner of the screen then select "Configure eDART" from the System menu.
2. Enter the appropriate IP address for the Default Gateway; this will be the IP address of the Insight Server's eDART network card.

NOTE: The Default Gateway IP address will always be similar to the eDART IP Address (i.e. if the eDART IP Address is 172.16.1.1, the Default Gateway IP address will be something similar like 172.16.1.250).

3. Click Save Configuration and restart the eDART.

 This will allow an eDART to reference a server for date and time synchronization.
1. Access the eDART software.
2. Click on the QNX button.
3. Choose "Configure eDART" from the System menu.
4. Check the "Use Network Time Server at" box located in the upper right corner of the screen.
5. Enter the IP address of the Network Time Server next to the "Use Network Time Server at" check box.
6. Click Save Configuration.
7. Restart the eDART.

Issue: Can’t Filezilla into eDART
1. Check to make sure you have the proper IP address of the eDART. In the address box of Filezilla enter the eDART IP address.
2. Check the username and the password. Username: root Password: evintea
This is case sensitive.
3. Port should be set to 21
4. Press the "Enter" key
5. Can you connect? YES NO Next Step
6. Check the computer IP address.

Windows 95/98/ME users.
1. Right click on the "Network Neighborhood" icon on your desktop.
2. Click the "Properties" button.
3. The Network window should appear. Highlight TCP/IP for your network card.
4. Click the "Properties" button.
5. The "TCP/IP Properties" window should now be open. Check to make sure that
"Specify IP address" is selected.
6. Where it says "IP Address" type in the address of your eDART network.
Example: 192.168.1.10
Note: The last digit must be different from the eDART you are trying to connect to.

7. Where it says "Subnet Mask" you would need to put 255.255.0.0
8. Click OK
9. You may need to reboot.

Windows 2000/XP users
1. You will need to find "My Network Places". It will either be on your desktop or in your "Start" menu.
2. Right click on the icon and then select "Properties".
3. You should now see a window with a list of connections. Find the one that is "Local
Area Connection". Right click on "Local Area Connection" and select "Properties"
4. Highlight "TCP/IP"” and select the "Properties" button.
5. Make sure "Use the Following IP Address" is selected.
6. Where it says "IP Address" type in the address of you eDART network.
Example: 192.168.1.10
Note: The last digit must be different from the eDart you are trying to connect to.

7. Where it says "Subnet Mask" you would need to put 255.255.0.0
8. Click OK or Apply
9. You may need to reboot.

 Phindows - Accessing Phindows

The non-existant IP address after "Accessing" probably means they left a space after the -t switch in the Phindows shortcut or put in the -t switch but no IP address at all.

This might happen with an invalid IP address (e.g. In addition to the two top lines the dialog box "Unable to connect to IP Address" pops up very quickly.

Phindows - Accessing ipaddress

1. If nothing follows after this, the IP address cannot be found.
2. If it comes back after a "long" time (say 1 minute), there is no computer on the net with that IP or your subnet will not allow you to access that IP.
3. If it comes back quickly, there is a computer with that IP, but it is not aneDART.

Phindows - Connection Error 89

1. Phindows found an eDART at this IP address, but that eDART could not find the node number specified with the -n switch. Either the node does not exist or someone has done a "Shutdown" on it and never powered down and back up again.
2. The computer's IP address does not match the eDART's IP address. Make sure that the customer knows that the two IP addresses must match. This can be done in the eDART Software or on the computer that is attempting to access theeDART.

How do I change the eDART's IP address?
How do I change the IP address of the computer?

Connection Error 19
1. This turned up when the Photon Windows Manager was not yet up on a re-booting eDART.
2. What this means to the customer is that he needs to wait a little longer before Phindowsing in.

Customer gets the "QNX Photon Login" graphic window
They probably left off the -n switch or put a space between the -n and the node number.

 There are two possibilities:
1. The Phindows program is not installed on the computer running eDART Locator.
2. The Path to Phindows on the Settings menu in eDART Locator is not pointed to the correct directory.

How do I change the path to Phindows so that I can access eDARTs from theeDART Locator?
1. Choose "Settings" from the File Menu in eDART Locator.
2. Click the browse button to the right of the path to Phindows window.
3. The Browse\Selection window should appear. 
4. Using the Explorer window, find and select the Phindows.exe file. 
5. Click the Open button once selected. 
6. Click the OK button to exit.

 Issue: eDART Locator Can’t See eDART’s

In most cases you will be able to FileZilla and ping an eDART, but the eDART
locator won’t be able to see any of them.

If you are running a wireless network on a laptop or desktop computer, but also have
a network card you that you use to connect to the eDART with a cross over cable you
will have to disable the wireless card to have eDART locator see the eDART.

Windows 2000/XP Users

First locate the "My Network Places" icon, located on your desktop or on your
"Start" menu.

Open up "My Network Places" and find your wireless connection. It will be called
"Local Area Connection" in the list.

Double click the icon and press the "Disable" button.

Run eDART locator and see if the eDARTs show up in the list.

If eDART locator cannot see the eDARTs contact customer support at (231) 947-3111 Ext.
170.

Problem: Sometimes eDARTs don't show up in eDART Locator. 
Solution: Verify connectivity between eDART and PC: 
1. Try pinging the eDART from the PC 
2. Try pinging the PC from the eDART 
3. Verify the network cable is good
4. If using Windows XP Service Pack 2, ensure firewall is either off or configured foreDART Locator traffic to get through 
5. Ensure that any wireless network card is disabled
6. Ensure that the subnet mask of the eDART and PC match (i.e. 255.255.0.0)
7. Try creating a manual Phindows shortcut 
8. Verify that the eDART software is running on the eDART (i.e. "Searching for Sensors" screen is visible)...if someone types "stop" at a shell, then the eDARTdoesn't broadcast itself to eDART Locator. 

Problem: Computers with Windows XP Service Pack 2 installed can launcheDART Locator, but no eDARTs show up. Network connectivity has been verified to be OK; a manually-configured Phindows shortcut can access theeDART(s).

Solution: Windows XP Service Pack 2 installs a firewall by default, and the broadcasts from the eDARTs don't get through to eDART Locator.

1. Close eDART Locator 
2. Click Start
3. Click Settings
4. Click Control Panel
5. Double-click Network Connections 

Note: if the firewall is active, the icon will look like this:

6. Right-click Local Area Connection 
7. Choose Properties
8. Click the Advanced tab
9. Click Settings
10. Click Exceptions 
11. Click Add Program 
12. Click Browse 
13. Click the drop-down box and click the C drive 
14. Double-click Program Files 
15. Double-click RJG Insight
16. Double-click Accessories 
17. Double-click LaunchIT (may show up as launchit.exe) 
18. Click OK, then OK, then OK (this should close all windows) 
19. Start eDART Locator. All eDARTs should show up now.

 Issue: Can't find temperature curves
When using thermocouples, the values available when adding a new curve to the summary graph or cycle values screen will be an average value. No other measurements are available at this time.

Lynx sensors monitor their own calibration and zero point. If the calibration or zero point changes too far in a positive direction (e.g. the sensor reports above zero with no load applied), the sensor will read Invalid Overrange indicating that the sensor is out of specification. 

What can cause the sensor to read Invalid Overrange? 
1. The sensor has a pre-load due to an installation error. Check the pocket dimensions and ejector pin clearance. Any radius on the bottom corners of the pocket will cause pre-load. 
2. The sensor has pre-load due to an ejector pin seizing up or not moving freely. This is most common when using stationary or "dummy" pins.
3. The temperature applied to the Lynx case or sensor itself is too high. Lynx cases are rated up to 140 degrees F. The Lynx sensor body is rated up to 250 degrees F. Lynx high temperature sensors are available with a rating up to 425 degrees F.
4. Although rare, it is possible that the sensor zero point or calibration has drifted out of specification over time during normal use.

Troubleshooting 
1. Remove the sensor from the tool.
2. Reattach it to the eDART.

•  If the sensor now reads Valid in the Raw Data Viewer, the zero shift was due to an installation error.
• If the sensor continues to read Invalid Overrange in the Raw Data Viewer, return the sensor to RJG for re-calibration. Please contact RJG at 231-947-3111 Ext. 170 for a Return Authorization number.
• Note that some installations can permanently shift the zero point or calibration.

Lynx sensors monitor their own calibration and zero point. If the calibration or zero point changes too far in a negative direction (e.g. the sensor reports below zero with no load applied), the sensor will report Invalid Underrange meaning the sensor is out of specification. 

What could cause the Invalid Underrange report?
1. The sensor has been installed upside down. The sensing nub should always be positioned up. 
2. The temperature applied to the Lynx case or the sensor itself is too high. Lynx cases are rated up to 140 degrees F. The Lynx sensor body is rated up to 250 degrees F. High temperature Lynx sensors are available with a rating up to 425 degrees F.
3. Check the pocket dimensions. Any radius on the bottom corners of the pocket can cause a negative zero shift. 
4. Although rare, it is possible that the sensor zero point or calibration has drifted out of specification over time during normal use.

Troubleshooting
1. Remove the sensor from the tool. 
2. Reattach it to the eDART.

•  If the sensor now reads Valid in the Raw Data Viewer, the zero shift was due to an installation error.
• If the sensor continues to read Invalid Underrange in the Raw Data Viewer, return the sensor to RJG for re-calibration. Please contact RJG at 231-947-3111 Ext. 170 for a Return Authorization number.